I am releasing my Google Chrome extension with tools to automate many ServiceNow ticket tasks. It is a easily extendable extension in which you can autopopulate and autoroute tickets, automatically refresh your queues, play a sound when a new chat comes in, present hints and tips to agents, and many other features.
This tool was developed using the Chrome Developer Tools (Ctrl+Shift+I) to get fields and ids you will need to make the tool work. I do not recommend even attempting to use this unless you are a fairly experienced web developer.
All code is available at my GitHub link at the very top of this web site or click here